If you have forgotten your password you should use the automatic password reset facility on SSO or MIDportal.
If you are a policyholder, fleet manager or motor trader who wishes to gain access to MIDportal or you are experiencing difficulties with the MIDportal, please contact your insurer's MIDportal Helpdesk.
If you are a user at a participating Insurer/DA organisation and have issues with logging onto MIDportal, please contact your organisation’s MIDportal Security Designate. All users at participating Insurer/DA organisations are offered the support of Experian’s technical and customer services departments and should send an email to firstname.lastname@example.org or call 0870 903 3043. Experian should be able to assist with issues relating to your account, the data provided, technical queries and access difficulties.